Gyber hopes that you love your new grill or pizza oven, but we also want you to be fully satisfied. Any purchase made through Gyber may be cancelled within 24 hours with no extra fees. If you wish to cancel your order within 24 hours of purchase, please Contact us. Any cancellation made after 24 hours from the initial purchase will be subject to our return policy, as detailed below.
You can return your product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. Returns made inside our standard service area will incur a $49 return shipping fee - for some smaller items a $19 return shipping fee will apply. Returns outside our standard service area are subject to a return fee in the same amount as the forward shipping fee.
Please note: All returns and exchanges must be made with the original Gyber packaging. If you do not have the original packaging on hand, there is an additional $15 per item repackaging fee.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition, we will issue a refund less 1) repackaging fees (if applicable) and 2) outbound and return shipping fees.
DAMAGE DUE TO SHIPPING/DELIVERY, MISSING ITEMS, SHIPPING/DELIVERY ERRORS
If you receive an order that arrives damaged, incomplete or in need of replacement parts, Contact us within five days of receiving the item to report the error or damage.
HOW TO RETURN
To initiate a return, please email us at firstname.lastname@example.org. Please ensure you know your order number, your date of purchase, and the location from which you purchased your product.
Have questions about our return policy? Contact us today and we’ll be happy to help.