Refund & Return
We have a 30-day return policy, which means you have 30 days after receiving the product to request a return.
To be eligible for a refund, your product must be in the same condition as it was received, undamaged and unused, with tags and in the original packaging. You will also need proof of purchase or proof of payment.
If you want to return the product, you can contact us at firstname.lastname@example.org.
If the product return is accepted, we will send you a shipping label and instructions on how and where to send the package. Items sent back without a return request will not be accepted.
For all questions about returning the product, contact us at email@example.com.
HOW TO RETURN / REFUND
1. EMAIL US
- Contact Us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.
2. TAKE SUGGESTIONS
- Professional suggestions will be offered. And our service team will provide you with the detailed instructions.
3. RETURNS THE GOODS
- Put the item(s) in the original packaging and send it through local post office. You will need to pay for the postage cost of shipping the goods to us.If the delivery cost is insufficient, we has the right to refuse the return. Only product(s) which are defective, postage cost will be paid by Promsstyle.
4. REFUND OR EXCHANGED
- Once we receive your package, we will immediately process the refund or exchange based on our return conditions.We will issue a refund to your original payment method within 1-3 working days.
*All items will be inspected on return. We do our best to accommodate return requests, however, in the event that an item is returned not in compliance with our return policy, we will not be able to offer a refund.
*Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition within 14 days or receipt, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email.
*Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
*Once your return is received and inspected, to start a return, you can contact us at email we will handle your case in 2 working days.we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
*Please note that refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more.